FAQs

Why do I have to wait 4-6 weeks for my customized piece to ship?
At a minimum, each customizable item has 2211 posible designs. That number goes up to 227,920 posible designs when you choose a more complex model. This means your piece will most likely be one of a kind or very close to it. Mass production is therefore impossible. In addition, we do not hurry through any of the steps or quality checks during the manufacturing process to ensure only the best quality pieces leave our workshop.

How long do I have to wait for my Ready-to-Wear piece to ship?
Ready-to-Wear items usually ship within 3 business days from the moment your order is confirmed. However, items may be on back-order. If this is the case we will notify you and discuss your options with you.

How long does shipping take?
It depends on the courier, speed of service selected, and final destination. All packages are shipped from Miami, Florida, USA.

Do you ship where I live?
Yes. We ship worldwide.

Why do you have a no refund policy?
For customized items we exercise a no refund policy because each item is unique. What may seem a masterworks in design to you might not be the case for anybody else.
For Ready-to-Wear items we offer refunds until the order has been shipped and marked as complete. This is usually done within 3 business days.
In the unlikely event there is a manufacturing fault with your item we will either repair it or exchange it.  This must be done within a 15-day grace period after receiving your order.

How can I make sure I am ordering the correct size?
Click here to view our sizing chart.

How do I take care of my piece?
Wash with cold water and mild detergent. If possible right after use. Line dry with darker colors towards the ground or lay flat. Avoid wearing for long periods of times when sweating profusely.

Are prices in USD?
Yes.

Do you sell to retailers?
No. All orders must be placed through our website.